From "after-sales service" to "customer service" is an improvement of business philosophy and a leap in service capability!
European and American Land Customer Service Department
Address: 16 / F, Guangren Building, No.1 Guangren Road, Guangzhou (510030)
Phone: 400 700 9998
As a leading domestic supplier of comprehensive solutions for civil engineering instruments and equipment, the company has established an after-sales service department since its inception, so our department is the same age as the company. We always regard being able to provide customers with long-term effective product after-sales service and technical support as the focus of keeping pace with our company's business development. Therefore, while the company's scale continues to expand and its business continues to expand, we have always attached great importance to the improvement of technical service levels, continuously strengthened the company's after-sales service capabilities, and introduced various types of talents and technical experts. After more than 20 years of improvement, we have In terms of quantity and organizational structure, we have developed adaptively according to customer market requirements. We have a large number of experienced after-sales service engineers who continuously input advanced international engineering experience and measurement technology for domestic customers. Our service has won an excellent reputation and credibility in the customer base, and each department employee has become a good friend and friend of the customer at work.
Now dozens of after-sales service engineers and technical experts are distributed in our company's 11 offices. Many staff have more than 10 years of after-sales service work experience; there are also technical experts and field engineers who are specially arranged for specific products. Engineers with Ph.D., master's degree and middle and senior titles account for more than 80% of the entire after-sales service team. All product classification departments have professional after-sales service personnel. Able to serve domestic customers in a comprehensive and timely manner.
In 2012, we formally changed our name to "Customer Service Department", which is oriented towards customer needs and provides more comprehensive services to our customers, from product consultation and demonstration to gold customer care, to provide you with more professional and considerate services. . Our customer service department will continue to serve as a professional technical service team for all users, and can provide you with more comprehensive and professional technical support and after-sales service in future work.